Customs & Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given countries where we are aware of any particular import restrictions.

It is entirely your responsibility to ensure that any goods which you order are not prohibited/ restricted within your delivery country. HealthTrade.co.nz accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries (Customs Department) or other government body. Likewise any import duty or tax payable on your order is not our responsibility and it is beyond our control. If an order is returned to us by your country’s import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We cannot provide a refund until we have received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand..

We've been sending goods all over the world for many years and have had very few issues or problems..

We recommend you contact your local Customs Office for further information on import regulations in your country..